We are here to help

We truly appreciate your business and want to do everything we can to make your experience a pleasant one. If there is anything we can do to assist you, or any questions you would like answered, please don’t hesitate to contact us.

Contact Us

Our friendly Sympathy Gift Advisors are ready to help 24/7.
Phone: 1-888-932-7658
Live Chat: Click here to chat online
Email: Click here to send us an email

Top Frequently Asked Questions

Here are a few answers to some of our most common questions. Click here for more FAQs.

1. Will my flower order be shipped in a box?
2. What is your return policy?
3. What is appropriate to send for cremations?
4. What does “in lieu of flowers” mean?
5. Will my gift recipient see the pricing information for their gift?

About Us

The Sympathy Store by HelloFlowers.com is dedicated to bringing comfort into people’s lives when it’s needed the most. Learn More.

Contact Us

Our Sympathy Gift Advisors are here for you 24/7/365, offering guidance and personal service during life's most difficult times. Learn More.

FAQ

Want more information? Visit this section for answers to some of the most common questions we are asked. Learn More.

Shipping Policy

We do our best to process and ship orders as quickly as possible. All of our products are backed by a 100% satisfaction guarantee. Learn More.

Returns Policy

If you are dissatisfied with the quality of your item, we will be happy to work with you to correct any problem that may have occurred. Learn More.

Terms of Use

Our Terms of Use governs both your legal rights with regards to our company as well as your use of our website. Learn More.

Privacy Policy

We take your privacy seriously, and work to ensure that you have an enjoyable shopping experience in a safe and secure online environment. Learn More.

Client Testimonials

We take pride in our work. But don't take our word for it, read what our customers have to say. Learn More.